Watkins Labs
Effective Date: 01-01-2025
1. Introduction
This policy governs refunds and cancellations for Watkins Labs’ pay-as-you-go services, including break-fix and monthly term engagements. By using our services, you agree to these terms.
2. Cancellation Policy
- Pay-As-You-Go/Break-Fix Services:
- No cancellation is required as services are rendered on-demand.
- Monthly Contracts (Prorated):
- Cancellation requests for monthly services are accepted only if a prorated contract is in place.
- Cancellations must be submitted at least 15 days prior to the next billing cycle.
- Services rendered until the cancellation effective date remain chargeable.
3. Refund Policy
- Service Failures:
- If Watkins Labs fails to deliver the agreed service per SLA, prorated refunds may be issued for the affected period.
- Billing Errors:
- Overcharges or duplicate payments will be refunded upon verification.
- Non-Refundable Services:
- Break-fix and standard pay-as-you-go charges are non-refundable once rendered, except in cases of verified service failure.
- Prorated Contracts:
- For monthly contracts with prorated terms, refunds may be processed for any unused portion of the service period upon cancellation.
4. Refund Process
- Request Submission:
- Submit refund requests in writing with your client ID, service details, invoice numbers, and a description of the issue.
- Assessment:
- Refund requests are assessed within 5 business days.
- Processing:
- Approved refunds are processed within 14 business days via the original payment method.
- Communication:
- Clients will receive updates throughout the process and may be asked for additional information if needed.
5. Dispute Resolution
- For disputes related to refunds or cancellations, contact billing@watkinslabs.com.
- Disputes will be addressed within 10 business days. Unresolved issues may be subject to mediation or arbitration per Georgia state law.
6. Policy Updates
- This policy may be updated periodically. Clients will be notified of significant changes via email, and the current version will be available at watkinslabs.com/refund-policy.
7. Contact Us
For refund and cancellation inquiries, contact:
📧 support@watkinslabs.com
📞 +1 (470) 593-0221